Chris Tomkins
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Activity overview
Latest activity by Chris Tomkins-
Chris Tomkins created an article,
New article
Some additional text I have added.Some more text. Dynamic content {{dc 'product_name'}}
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Chris Tomkins created an article,
What are these sections and articles doing here?
This FAQ is a section in the General category of your help centre knowledge base. We created this category and a few common sections to help you get started with your Help Centre. The knowledge ba...
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Chris Tomkins created an article,
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Centre without leaving the ticket Insert links to relevant Help C...
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Chris Tomkins created an article,
How do I customise my Help Centre?
You can modify the look and feel of your Help Centre by changing colours and fonts. See Branding your Help Centre to learn how. You can also change the design of your Help Centre. If you're comfor...
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Chris Tomkins created an article,
How do I publish my content in other languages?
If you have configured your Help Centre to support multiple languages, you can publish content in your supported languages. Here's the workflow for localising your Help Centre content into other ...
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Chris Tomkins created a post,
Which topics should I add to my community?
That depends. If you support several products, you might add a topic for each product. If you have one big product, you might add a topic for each major feature area or task. If you have different ...
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Chris Tomkins created a post,
How do I get around the community?
You can use search to find answers. You can also browse topics and posts using views and filters. See Getting around the community.
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Chris Tomkins created a post,
I'd like a way for users to submit feature requests
You can add a topic like this one in your community. End users can add feature requests and describe their use cases. Other users can comment on the requests and vote for them. Product managers can...
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Chris Tomkins created a post,
Feature a post
Community Managers and moderators can get traction for certain posts by featuring them in a topic in your Help Centre community. Learn more
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Chris Tomkins created a post,
What is the community?
The Help Centre community consists of posts and comments organised by topic. Posts might include tips, feature requests, or questions. Comments might include observations, clarifications, praise, o...